This page covers organization-wide notification settings that can be controlled by admins. For user-facing notification preferences, see Your notification settings.
Before you begin: Set up Slack or Microsoft Teams integrations
Once Slack or Microsoft Teams is configured for your organization, that delivery channel’s column appears in the notification settings table and as a digest option. You can then use the bulk checkboxes and lock icons to manage those channels the same way as email.- To set up Slack, see Set up the C1 app for Slack.
- To set up Microsoft Teams, see Set up the Microsoft Teams app.
Update organization-wide notification settings
To set default notification preferences for your organization and control whether users can customize their own settings:1
Navigate to Settings > Notifications.
2
In the Notifications area of the page, click Edit.
3
To enable or disable an entire delivery channel across all notification types, click the bulk checkbox next to the Email, Slack, or Teams column header.
4
To configure individual notification types, check or uncheck the boxes for each notification type and delivery channel.
5
Click Save to apply your changes.
Lock and unlock notification settings
Each notification type row has a lock icon. When a setting is locked, users can see it but cannot change it on their personal notification settings page — their preference is overridden by the tenant default. When unlocked, users can customize that setting themselves. To lock or unlock a notification setting:1
Navigate to Settings > Notifications.
2
In the Notifications area of the page, click Edit.
3
Click the lock icon next to the notification type you want to lock or unlock.
4
Click Save to apply your changes.
Update C1 digest defaults
Set the default digest delivery preferences for your organization. Digest notifications contain a summary of C1 tasks requiring attention and are only sent when a user has at least one pending task or expiring access item.1
Navigate to Settings > Notifications.
2
In the C1 digest area of the page, click Edit.
3
If necessary, click the toggle to enable Send C1 digest.
4
Choose the default digest frequency:
- Daily: Delivered on weekdays at 9 AM Pacific time.
- Weekly: Delivered on the weekday of your choice at 10 AM Pacific time.
5
Click to select the default delivery channel: email, Slack, or Microsoft Teams.
6
Click Save to apply your changes.
How defaults apply to users
- New users automatically receive the default notification preferences you configure and can customize their settings if the relevant settings are unlocked.
- Existing users keep their current settings when you update tenant defaults. If you lock a setting, their preference is overridden by the tenant default. If you unlock a setting, they can modify it again.
- Their account is created.
- You lock a previously unlocked setting.
- They click Reset to defaults in their notification preferences.
Make notifications work for your organization
- Start with defaults unlocked: Allow users to customize notifications based on their role and workload.
- Lock time-sensitive notifications: Consider locking task alerts for access reviews so users can’t opt out.
- Use bulk checkboxes carefully: Disabling an entire delivery channel affects all users in your organization.
- Communicate changes: Let users know when you lock settings that affect their notification experience.