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C1 provides identity governance for Helpjuice. Integrate your Helpjuice instance with C1 for unified visibility and governance over user access.

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Capabilities

The connector reads one Helpjuice account. It syncs that account’s users and groups, and the membership of each group, including smart groups. Every user syncs as enabled: Helpjuice’s API does not report an enabled or disabled state on user records. The user’s Helpjuice role (such as admin or viewer) is carried on the user profile for visibility, but roles are not modeled as separate access.

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Gather Helpjuice credentials

You need administrator access to your Helpjuice account to find its API key.
1
Sign in to your Helpjuice account as an administrator.
2
Open your account settings and find the API key for the account.
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Copy the API key, and note your account’s API base URL. It is your Helpjuice address with the /api/v3 path appended, for example https://mycompany.helpjuice.com/api/v3.

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Configure the Helpjuice connector

Follow these instructions to use a built-in, no-code connector hosted by C1.
1
In C1, navigate to Integrations > Connectors and click Add connector.
2
Search for Helpjuice and click Add.
3
Choose how to set up the new Helpjuice connector.
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Set the owner for this connector.
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Click Next.
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Find the Settings area of the page and click Edit.
7
Enter the Helpjuice credentials:
  • Helpjuice API base URL: your account’s full API address, including the subdomain and the /api/v3 path, with no trailing slash. For example, https://mycompany.helpjuice.com/api/v3.
  • API key: the API key from your Helpjuice account settings.
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Click Save.
9
The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.
Done. Your Helpjuice connector is now pulling access data into C1.