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C1 provides identity governance for Kayako. Integrate your Kayako instance with C1 for unified visibility and governance over the people who can access your Kayako help desk.

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Capabilities

The connector syncs Kayako users. Each user’s role is recorded as an informational attribute on the user. Kayako does not expose roles as a separate, governable resource, so roles are not synced on their own.

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Gather Kayako credentials

You need a Kayako agent account that is allowed to list users. An administrator or owner account is the safest choice.
1
Sign in to your Kayako instance at https://<subdomain>.kayako.com, where <subdomain> is the first part of your Kayako web address.
2
Decide which agent account the connector will use to read users. The connector authenticates with that agent’s email address and password.
3
Copy three values: your subdomain (the <subdomain> part of your Kayako URL), the agent’s email address, and the agent’s password.

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Configure the Kayako connector

Follow these instructions to use a built-in, no-code connector hosted by C1.
1
In C1, navigate to Integrations > Connectors and click Add connector.
2
Search for Kayako and click Add.
3
Choose how to set up the new Kayako connector.
4
Set the owner for this connector.
5
Click Next.
6
Find the Settings area of the page and click Edit.
7
Enter the Kayako credentials:
  • Subdomain: your Kayako subdomain, e.g. acme.
  • Agent email: the email address of the agent account.
  • Password: the password for that agent account.
8
Click Save.
9
The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.
Done. Your Kayako connector is now pulling access data into C1.