Set up an Intercom connector

C1 provides identity governance for Intercom. Integrate your Intercom workspace with C1 for unified visibility and governance over user access.

C1 provides identity governance for Intercom. Integrate your Intercom workspace with C1 for unified visibility and governance over who has access to your customer messaging workspace.

Capabilities

Resource	Sync	Provision
Users
Teams

The connector syncs the teammates (admins) who have access to your Intercom workspace and the teams they belong to. Each teammate syncs with their name, email, job title, and whether they hold an inbox seat. Each team syncs with its members, so you can see who belongs to which team at a glance — useful for access reviews and offboarding.

Gather Intercom credentials

To read the full list of teammates and team memberships, the access token must belong to an app installed on your Intercom workspace with permission to read teammates and teams. Create the app as a workspace admin.

1. Sign in to Intercom as a workspace admin and open the Developer Hub.

2. Create a new app (or open an existing one) for your workspace.

3. Under Authentication, copy the app’s Access token. This token carries the app’s permissions for your workspace.

4. Note your workspace’s hosting region. Most workspaces are in the US region (the default). If your workspace is in the EU or Australia region, you will set a region-specific API base URL below.

Configure the Intercom connector

Cloud-hosted

Follow these instructions to use a built-in, no-code connector hosted by C1.

1. In C1, navigate to Integrations > Connectors and click Add connector.

2. Search for Intercom and click Add.

3. Choose how to set up the new Intercom connector.

4. Set the owner for this connector.

5. Click Next.

6. Find the Settings area of the page and click Edit.

7. Enter the Intercom credentials:

   • Access token: the access token copied from the Intercom app.
   • API base URL (optional): leave blank for the US region. Set https://api.eu.intercom.io for the EU region or https://api.au.intercom.io for the Australia region.
8. Click Save.

9. The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.

Done. Your Intercom connector is now pulling access data into C1.

Self-hosted

Follow these instructions to run the Intercom connector in your own environment.

1. Create a secret for the Intercom access token.

2. Configure the connector environment variables:

   • BATON_INTERCOM_ACCESS_TOKEN: the access token copied from the Intercom app.
   • BATON_INTERCOM_BASE_URL (optional): leave unset for the US region. Set https://api.eu.intercom.io for the EU region or https://api.au.intercom.io for the Australia region.
3. Deploy the connector using your standard self-hosted connector process.

Done. Your Intercom connector is now pulling access data into C1.