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C1 provides identity governance for Help Scout. Integrate your Help Scout account with C1 for unified visibility and governance over user access.

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Capabilities

The connector syncs every user on your Help Scout account (including users who have not yet accepted their invitation), every team, and each team’s membership. A user’s account role (owner, admin, user, or light user) is shown as a user attribute.

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Gather Help Scout credentials

To configure the Help Scout connector, you must be an Account Owner or Administrator in Help Scout. The connector’s credentials carry the permissions of the user who creates them.
1
In Help Scout, click your profile photo and choose Your profile.
2
Navigate to My Apps and click Create My App.
3
Give the app a name (for example, “C1”) and a redirection URL. The redirection URL is required by Help Scout but is not used by the connector — any valid HTTPS URL works.
4
Click Create, then copy the App ID and App Secret values.

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Configure the Help Scout connector

Follow these instructions to use a built-in, no-code connector hosted by C1.
1
In C1, navigate to Integrations > Connectors and click Add connector.
2
Search for Help Scout and click Add.
3
Choose how to set up the new Help Scout connector.
4
Set the owner for this connector.
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Click Next.
6
Find the Settings area of the page and click Edit.
7
Enter the Help Scout credentials:
  • App ID: the App ID copied from the Help Scout app page.
  • App secret: the App Secret paired with the App ID.
8
Click Save.
9
The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.
Done. Your Help Scout connector is now pulling access data into C1.